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Feb 26, 2006 - 4 minute read - Comments

Technical Services Specialist

The architect at Layer 7 Tech sent me a nicely formatted message which I pasted here - any formatting abnormalities are my fault. –bjb

Technical Services Specialist
Overall Purpose

Layer 7 Technologies is seeking to fill a position of Technical Services Specialist. The purpose of this position is to provide pre and post sales technical support for Layer 7 Technologies’ SecureSpan suite of products. In addition to assisting the sales team and Layer 7’s clients, the Technical Services Specialist works closely with the sales and product development teams to provide a conduit of communication between them.

Tasks Performed

Duties for the position are many and varied, with focus to be determined based upon performance evaluations. I.e. the following list should be considered a superset of the tasks the position will eventually entail.

* Assist sales representatives with technical aspects of the sales process

* Assist customers with technical support issues

* Coordinate creation and delivery of proposals

* Manage proof of concept, evaluation and demonstration deployments

* Train customers on use of product

* Develop and maintain demonstration systems and services

* Develop and maintain Client Services related process and policy documents

* Manage product inventory

* Manage trouble ticket system

Relationships and Roles

The Technical Services Specialist reports directly to the VP of Client Services or equivalent.

Required Skills
* Minimum three years experience with Internet communication systems. Successful candidate must be well versed in the technical aspects of on-line communication including HTTP, XML, SOAP, SSL, PKI, etc.

* Minimum two years experience with Linux system administration in a web hosting environment. Successful candidate can install and maintain an RPM based system in a production environment.

* Minimum two years experience in a customer support position.
Successful candidate must have good trouble shooting skills and understand the nuances of dealing directly with customers and the importance of timely customer service.

* Excellent communication and teaching skills are a must.
Successful candidate is required to train customers and to communicate customer suggestions back to the development team.
Strong English language skills are essential.

* Excellent organizational skills are a must. Successful candidate must be able to track multiple aspect of multiple ongoing projects.

* Telecommuting and self motivation skills are a must. Successful candidate will be working from a home office when not traveling.

Other Skills
* Knowledge of digital encryption systems is a plus. Successful candidate should understand the basics of public key cryptography and PKI.

* Coding skills are a plus, especially Java. Skills with web oriented programming languages (perl, php, python, etc) are helpful.

* Network administration skills are a plus. Successful candidate should understand the basics of computer network, especially TCP/IP and Internet systems.

* Writing skills are a plus. Successful candidate will be required to write proposals, training manuals and other documents.

* Relational Database Administration skills are a plus, especially experience with MySQL.

* Experience with office tools (word processor, spreadsheet, presentation) and on-line communication tools (web browsers, email, instant messaging) is a plus.

Job Location
Successful candidate is located in the eastern part of Canada and will work from home when not traveling, particularly to Vancouver and locations throughout North America.

About Layer 7 Technologies
Layer 7 Technologies helps enterprises accomplish secure and cost-effective business integration using XML and Web services. Layer 7 Technologies? SecureSpan product line is the first set of products to address security and governance end-to-end across a Web services and SOA deployment without expensive and inflexible programming. With the SecureSpan set of products, customers realize lowered integration costs,
increased security reliability, and the ability to future-proof their Web services and SOA investments. Based in Vancouver, Canada, Layer 7 offers a dynamic work environment, attractive benefits and the opportunity to be a part of a rapidly growing company in the high tech industry. Learn more at

Please send resumes in confidence as PDF, ODT or DOC documents to:

Jay MacDonald
Senior Solutions Architect
jmacdonald at layer7tech dot com

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